Have questions?

 

We've compiled a list of the most frequently asked questions to help you out.

 

Still unsure? Please contact us and one of our friendly team will promptly provide you with the answers!

 

Q

Where do Heartland Floats come from?

A

Heartland Floats are built in China, but don't panic! Manufacturing is conducted to strict Australian Design Rules, using only premium quality materials. Heartland Floats are fully compliant with Australian Standards.

 

Q

Why are Heartland Floats such awesome value for money?

A

Heartland Floats are awesome value because they are imported directly from the manufacturer. We have no commercial lease to pay. Heartland Floats are stored on a rural premises, so we pass the savings directly on to you.

 

Q

What is the cost and availability of parts?

A

Parts are available throughout Australia and details given to purchasers. Parts are available from us also. Spare parts are readily available from our extensive spare parts department - spare parts will be sent to you quickly and hassle-free.

 

Q

Do Heartland Floats comply with Australian Standards?

A

Yes. Heartland Floats are fully compliant with Australian Standards.

 

Q

Do Heartland Floats comply with Australian Design Rules?

A

Yes. Heartland Floats are fully compliant with Australian Design Rules.

 

Q

Where do you deliver?

A

Heartland Floats can arrange for delivery Australia Wide.

 

Q

Do Heartland Floats require any assembly?

A

Nope! We take care of all that for you!

 

Q

What kind of brakes do Heartland Floats have?

A

All Heartland Floats are equipped with electric brakes and breakaway safety system.

 

Q

What Warranty does my new float come with?

A

As well as your automatic Consumer Guarantee as entitled under Australian Consumer Law, your new float is backed by a 12 Month, Non-Transferable, Return to Base or Parts-Only Warranty, whichever is most practical. Parts may be supplied by the Heartland Floats dealership where you purchased your float.

 

Q

I'd like to view a float before I buy - is this possible?

A

Yes, absolutely! You're also more than welcome to come and see a float in person, simply contact us to arrange a time.

 

Q

I don't know which type of float is best for me (or my horse) - can you help me choose?

A

This is simple question with a tricky answer! In our experience, we find that many horses (but not all) may be easier to load and often travel better in an angle load float, rather than a straight load. But your horse may have other ideas! Often it comes down to how your horse has been trained; and of course, everyone has their own preferences in this respect.

 

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